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Home / services / support

support

Our services are designed to support the success of our partners. Technical pre- and post-sales support our product offering and maintenance can be bought with any of our products.

Our services team strives for excellence. At the same time, Utimaco’s goal is not competition for end customer business, rather it is to complement, strengthen and support the services provided by our partners, to the end customer.

Utimaco services

Support and maintenance tailed to your needs

Maintenance can be purchased for every one of our products

With support, customers have access to

  • All levels of support, including premium level support with 24/7 helpdesk, but also level 1/2/3 support
  • Software updates, new software versions and patches
  • Hardware repair, when part of the Service Level Agreement (SLA) for general warranty, standard or premium maintenance
  • Guaranteed response times (as agreed in SLA)
  • Online knowledge base
  • The Utimaco (Support) Portal which contains integration guides, new release documentation, security advice, and much more:

Go to Utimaco Portal

In need of maintenance or our support? For Utimaco support requests, contact us at support-cs@utimaco.com or +49 241 1696 155. For Atalla or ESKM support requests, please contact support-atalla@utimaco.com or call +1 844 UTIMACO (US), +1 916 414 0216 (rest of the world).

Utimaco Support Portal

24/7 support!

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Visit our Utimaco Portal

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Partners

Komar Consulting Inc. - Utimaco Hardware Security Modules Partner CREAplus Italia S.r.l Fortiedge Pte Ltd. Cryptomathic A/S Safesoft Kft. intarsys AG Astel (UK) Ltd. - Utimaco Hardware Security Modules Partner Utimaco HSM - QuintessenceLabs Utimaco HSM - InfoGuard Swiss Cyber Security Softline Solutions GmbH Nexus - Utimaco Hardware Security Modules Partner JJNet International Co., Limited - Utimaco Hardware Security Modules Partner Skytech Computing Solutions Limited. - Utimaco Hardware Security Modules Partner IQuantics Corp PETA (Thailand) Co., Ltd. Microexpert Limited Secure Source Distribution (M) Sdn Bhd - Utimaco Hardware Security Modules Partner CEGA Security Cryptomathic GmbH Synergy Computers (Pvt.) Ltd. - Utimaco Hardware Security Modules Partner Nexus Technology GmbH Baas Control s.r.o. VAR Group SpA - Utimaco Hardware Security Modules Partner CertiSur S.A. Cogito Group Pty Ltd AKEA S.A. - Utimaco Hardware Security Modules Partner SecureMetric Technology Sdn. Bhd. Macroseguridad Envoy Data Corporation - Utimaco Hardware Security Modules Partner Versasec cv cryptovision GmbH Primekey Solutions AB Encryption Consulting LLC MALKOM D.Malińska i Wspólnicy s.j. PKI Solutions Inc. ESYSCO Sp. z o.o. Telegrupp AS PrimeKey Labs GmbH Cyber Armor Pte Ltd Perceptus-sp.-z-o.-o. Ascertia - Utimaco Hardware Security Modules Partner Rohde & Schwarz Cybersecurity GmbH CREA plus d.o.o. Utimaco HSM - PTESA_profesionales en transacciones electronicas CewTec S.A. Fornetix - Utimaco Hardware Security Modules Partner Real security d.o.o. Nexus - Utimaco Hardware Security Modules Partner E-Sign S.A. MTG - Utimaco Hardware Security Modules Partner Compumatica secure networks B.V. Cryptomathic Inc. Compumatica secure networks GmbH EUROPEAN DYNAMICS SA. MIcrosec Clearkey Consulting - Utimaco Hardware Security Modules Partner Thomas-Krenn.AG Abrantix AG Altacom UAB Throughwave (Thailand) Co.,Ltd - Utimaco Hardware Security Modules Partner
Find a partner

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EMEA

Utimaco IS GmbH
Germanusstraße 4
52080 Aachen
Germany
Phone: + 49 241 1696 200

Americas

Utimaco Inc.
900 E Hamilton Ave., Suite 400
Campbell, CA 95008
USA
Phone: +1 844 UTIMACO

APAC

Utimaco IS Pte Limited
80 Raffles Place,
#32-01, UOB Plaza
Singapore 048624
Phone: +65 6622 5347

Utimaco

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  • home
  • solutions
    • industries
      • banking and financial services
        • acquirer
        • card scheme
        • issuer
      • government
        • federal government
      • cloud
        • cloud-based innovation
        • multi-cloud agility
      • connected car (V2V)
      • automotive solutions
      • road infrastructure (V2I), toll collection & ITS
      • industrial IoT & manufacturing
      • energy & utilities
      • lottery & gaming
      • media & entertainment
      • telecommunications
    • applications
      • authentication
      • blockchain
      • code signing
      • database encryption
      • document signing
      • key injection
      • post-quantum crypto agility
      • public key infrastructure (PKI)
        • EJBCA
      • random number generator (RNG)
    • compliance
      • certifications & approvals
        • Common Criteria (CC)
        • FIPS 140-2
      • compliance & standardization
        • FISMA, FedRAMP, and FICAM
        • Certificate Policy of the Smart Metering PKI
        • eIDAS
        • GDPR
        • PCI DSS
        • Privacy Shield
  • products
    • general purpose HSM
      • SecurityServer Se Gen2
      • SecurityServer CSe
      • Block-safe
      • CryptoServer CP5 (eIDAS & CC)
      • CryptoServer Cloud
      • TimestampServer
      • Q-safe
    • payment HSM
      • Atalla AT1000
      • PaymentServer Se Gen2
      • PaymentServer CSe
      • Secure Configuration Assistance (SCA)
      • QuickStart Services
      • u.cloud – Atalla PaymentHSMaaS
      • u.trust 360
    • Software Development Kit (SDK)
      • CryptoServer SDK
      • CryptoScript SDK
    • key management
      • Enterprise Key Management
    • HSM simulators
      • Block-safe HSM simulator
      • CryptoServer CP5 simulator (eIDAS & CC)
      • SecurityServer simulator
      • Q-safe HSM simulator
    • form factor
      • LAN appliance
      • PCIe card
      • cloud, “HSM as a Service”
    • KeyBRIDGE
      • KeyBRIDGE POI
      • KeyBRIDGE RKD
      • KeyBRIDGE eKMS
      • TokenBRIDGE™
  • services
    • consultancy
      • PQC consultancy
    • support
    • managed services
      • Key Exchange & Escrow Service (KEES™)
    • professional services
    • Utimaco Academy
  • blog
  • downloads
    • brochures
    • data sheets
    • case studies
    • white papers
    • webinars
    • e-books
      • PQC for Dummies e-book
      • HSM for Dummies e-book
    • Utimaco Portal
      • integration guides
      • knowledge base
  • partners
    • Partner Program
      • technology partner
    • Partner Locator
  • company
    • about Utimaco
      • legal
      • terms & conditions
      • privacy
        • cookie-policy
    • locations
    • news
      • newsletter
    • events
    • contact
    • careers
    • investors
    • utimaco management
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