Our services are designed to support the success of our partners. Technical pre- and post-sales support our product offering and maintenance can be bought with any of our products.
Our services team strives for excellence. At the same time, Utimaco’s goal is not competition for end customer business, rather it is to complement, strengthen and support the services provided by our partners, to the end customer.
Support and maintenance tailed to your needs
Maintenance can be purchased for every one of our products
With support, customers have access to
- All levels of support, including premium level support with 24/7 helpdesk, but also level 1/2/3 support
- Software updates, new software versions and patches
- Hardware repair, when part of the Service Level Agreement (SLA) for general warranty, standard or premium maintenance
- Guaranteed response times (as agreed in SLA)
- Online knowledge base
- The Utimaco (Support) Portal which contains integration guides, new release documentation, security advice, and much more:
In need of maintenance or our support? For Utimaco support requests, contact us at support-cs@utimaco.com or +49 241 1696 155. For Atalla or ESKM support requests, please contact support-atalla@utimaco.com or call +1 844 UTIMACO (US), +1 916 414 0216 (rest of the world).
